Support

Having trouble with the app, or a question about a tour? We'd like to help.

Reporting a problem

It helps us to know which tour and stop you were on, what happened, and which phone you have (for example "iPhone 14" or "Samsung Galaxy S23"). A screenshot is welcome if you email us.

Frequently asked questions

Do I need an account?

No. There is nothing to sign up for: just open the app and choose a tour.

Do I need an internet connection?

The tour map and walking directions need mobile data or Wi-Fi. The tours' stories, pictures and recordings are in the app.

Why does the app ask for my location?

To show where you are on the tour map and how far you are from the next stop. It is optional: the tours work without it. Your location stays on your phone. You can change this at any time in your phone's settings.

Can I listen with my screen locked?

Yes. The recording keeps playing when you lock your phone, and you can pause it from the lock screen.

Can I stop and carry on later?

Yes. The app remembers the stop you reached in each tour, and where you paused a recording. When you open the tour again, it offers to take you back there.

What happens to my photos?

Photos you take in the app stay on your phone; we never see them. If you turn on Save to phone on the camera page, the photos you keep are also added to your phone's photo library.

Are the children's tours safe for children to use alone?

Our Little Explorers tours are made to be enjoyed together, with an adult. Please keep children in view at all times and watch the road together.

How do I delete my information?

Almost everything the app knows about you is stored on your phone, so deleting the app removes it. To ask us to delete a message you sent us, email info@voyageintime.com. See our privacy policy for details.